MAGIC® Video-Digital Learning

MAGIC® Quick Hits

A brand new digital product that highlights key MAGIC® principles for providing outstanding customer service experiences. Each package of 10 modules is limited to ten minutes in length.

All Quick Hits are customized for your brand and the curriculum is developed for your specific training priorities. Your experiences, mission, and values are all referenced in your Quick Hit Series.

Series Package Includes:
Series of 10, under 10-minute modules, on customer service focusing on key MAGIC® principles.

Program Design:
Designed for those with minimal time for training but not a substitute for our full MAGIC® programs.

Semi-interactive and designed for small groups or individuals.

Customization and Fee Structure:
Totally customized for your organization. One-time fee and you own it.

Quick Hit Sample Videos

Shoreline Property Management
(using Quick Hits as a refresher
to MAGIC® training)
Module 2: Creating That First Impression

Video and Audio Versions are Available: All MAGIC® Products are available live virtually or in-person and support your organization’s Mission & Values.

Video: Video versions include on-camera facilitation and a slide deck. This version is convenient for viewers with access to computers, tablets, or screens.

Audio: Audio versions include a “podcast style” presentation of the material. The focus is on emphasizing learning and teaching entirely through spoken words. This is especially convenient for listeners with limited training access to screens such as drivers, delivery specialists, etc.

Available in English and Spanish: All MAGIC® Digital Products are available in English and Spanish.

MAGIC® Basics

A brand new digital product that gives an overview of MAGIC® Basic Concepts. This video gives insight into the importance of MAGIC® to deliver outstanding customer service experiences and general ways to implement concepts in everyday interactions. This is not a substitute for any MAGIC® program, but it’s a valuable resource to experience MAGIC® for new customers and it can be used as a new employee introduction or refresher for those previously trained in the program.

MAGIC® Basics includes your brand (logo and company name) in the intro and closing.

Series Package Includes:
Series of 8 chapters outlining MAGIC® Basic Concepts.

Program Design:
Designed for those with minimal time for training but not a substitute for our full MAGIC® programs.

Customization and Fee Structure:
Semi-customized for your organization. One-time fee and you own it.

Available in English and Spanish: All MAGIC® Digital Products are available in English and Spanish.

Who Uses MAGIC®
Video-Digital Learning?

  • Financial Institutions

  • Transportation Companies

  • Automotive Groups

  • Insurance Providers

  • Retail Establishments

  • Delivery Companies

  • Fast Food / Quick Serve Chains

  • Airlines

  • Lending Companies

  • Property Companies

  • Healthcare Providers

  • Logistics Companies

  • Local / State Municipalities

  • Wealth Management Firms